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Oto snags $5.3M seed to use AI to understand voice intonation

Oto, a startup spun off from research at SRI International to help customer service operations understand voice intonation, announced a $5.3 million seed round today.

It has been developing intonation data, based originally on SRI research, to help customer service operations respond better to caller’s emotions.

From this data, it has built a couple of tools to help customer service operations automate intonation understanding.

The other product measures the quality of a customer experience and gives a score at the end of each call to help the CSR (and their managers) understand how well they did, simply based on intonation.

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