CallMiner Raises $75M From Goldman Sachs

CallMiner, a provider of artificial intelligence-enabled speech and customer interaction analytics, has raised $75 million in a “late-stage, growth equity” round from Goldman Sachs.

As a SaaS (software-as-a-service) company, its goal is to join the $100 million ARR club, Bernard said.

Those adjacent market segments include branching out into customer experience, fraud and robotic process automation, according to Bernard.

“The convergence of customer interaction analytics and customer experience creates a significant market opportunity,” said Holger Staude of Goldman Sachs Growth in a written statement.

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